Frequently Asked Questions

We offer a range of services, from full social media management, social media training, blog post writing to copy writing for websites, digital and print marketing. 

Through initial meetings we can help you to establish which service will be most appropriate for you or if needed, we can create a bespoke package just for you!

We always start each new contract with a social media audit and strategy. This allows us to understand what platforms you have been using, identifies any that you should be using and also defines how you could be using them better for your business. 

At Reszo, we believe that social media should be part of your wider marketing strategies therefore, we build a series of campaigns to work with them.

With our social media management services, we will write your posts for you, post on your behalf and manage any comments and interactions for you. However, should you wish to write your own posts, we can build a bespoke package for you which factors this in.

We take great care in understanding your business and talking your 'language'. If you are an established business then we will fit into your 'tone of voice'. If you're just starting out, we will help you to define yours. It is our goal to sit quietyly in the background and for your customers to believe that it is you who has created and posted the content. Unless you choose to share that we are working together, no one will ever know!

As part of our initial social media audit and strategy, we will define a communication protocol outlining not only how we communicate between ourselves but also how we manage direct messages, comments and any other interactions on social posts.

Some of our customers manage all DM's themselves, some prefer us to do this for them. The choice is yours and we will define how best to manage this together.

This can depend on the nature of your business. We can work with your graphic design team to produce engaging imagery for social media or we can create for you. We also work with images and video taken by yourselves. Through our inital meetings and defining your strategy, we will identify the best approach. 

Yes, we regularly create paid adverts on Facebook and Instagram for our clients. We can also design material for print marketing and advertorials.

We will work with you to help define your budget and which options are best suited for your campaign needs. 

Whether you have been using social media for a while or you're just starting out, to understand which platforms and settings best suit your needs is extremely important in defining how social media will fit into your wider marketing strategies. It also allows us to look at your follower/following metrics and use these to set performance targets and goals.

You will be presented with an in-depth report on how each platform is performing, suggestions om how best to use each platform and also any other social media platform that your company should consider using.

Yes! Our Social Media 101 course will be perfect for you. This is tailored to meet your needs and delivered on a one-to-one or one-to-two basis in person or online, depending on your location.

Yes, we can write blog posts for you as part of your social media management plan or as a stand-alone service. 

We have experience updating content in WordPress websites or ones created through website builders. If you need more extensive work carried out on your website or you're looking for a redesign, we can put you in touch with our partners who will be able to discuss your requirements with you.

All our contracts start with a social media audit and strategy. As part of this process we will help to define key performance indicators which will be used to define the success of your social media marketing. Measures such as increased followers, interactions, wider post reach etc. can be used and monthly targets set. Or, we can measure success against click throughs to your website, or online purchases. Monthly reporting will be provided to track progress. 

Having a clear defined target and social media campaigns which align to your wider marketing strategies is invaluable when tracking your ROI.